Return Policy

Return Policy - 45-Day Return & Refund Guarantee

At Romeson, we strive for your complete satisfaction with every purchase. If you are not entirely satisfied, you may return any unused product within 45 days of the delivery date for a full refund. Kindly ensure that the item remains in the same condition as when you initially received it.

To facilitate a seamless return process, kindly adhere to the following guidelines:

1. Original Packaging: Ensure returned items are enclosed in their original packaging, including all boxes, plastic containers, bags, and equivalent protective materials.

2. Undamaged Condition: We cannot accept original packaging that has been damaged, as these items are no longer considered new.

3. Tags and Additional Components: The original packaging must also include all tags, information booklets, instructions, stickers, etc. For apparel, please ensure tags remain attached.

4. Secure Packing: Pack your returns firmly to prevent any damage in transit.  If we receive a damaged item, we cannot determine the cause of the damage and will not accept it as a return.

5. Shipping Container: Avoid using the item's original packaging as the shipping container. Instead, place items in the original packaging inside a larger, separate shipping box. We recommend reusing the box your items were initially shipped in.

6. Necessary Information: Remember to include the original invoice or other essential contact information with your return.

7. Confirmation Process: Before returning items, make sure all return conditions are met. Take photos or videos and send them to our customer service team for confirmation. Once approved, ship the products promptly and provide our team with a valid tracking number. We will process the refund within three working days after receiving the items.

        Note:

        Customer service email: service@romeson.com.

        Please make sure to include a note with your order number (e.g., RMXXXX) inside the package before sending it for delivery.


        Exceptions and Explanations

        Exchanges

        For a quicker exchange process, we recommend returning the item you wish to exchange and then placing a separate order for the desired new item..

        Shipping Fee

        If you want to return or exchange an item with no quality issues, you will be responsible for paying the return shipping fee. Please note, if the purchased part does not fit due to failure in checking the Fitment information carefully, you will also bear the cost of return shipping. However, if we provide incorrect Fitment information, we will bear the cost.

        Product Issues

        If you receive an incorrect item or the product has quality issues, we will process exchange or return requests within 3 business days. Since it is our fault, we will bear the cost of returning the goods. However, please follow the return standards to ensure that the items are in new condition and do not affect their resale.

        Out-of-Stock Items

        In case the product you ordered cannot be delivered on time due to inventory shortages, we will contact you via email. You may choose to wait for the stock to arrive or request a refund.

        PayPal Issues

        If your PayPal account name and address do not match the name and delivery address on your order, we will send you an email for verification. If we do not receive a response from you within 3 business days, we will automatically refund your order.  

        Non-Returnable Items
        Gift cards received from membership upgrades are non-refundable.

        Select the correct way to Initiate your return

        Purchased directlyfrom romeson(romeson.com)

        Email our service team at service@romeson.com or call our us at +86 15072174542 (9:00-18:00 CST Mon.-Fri.).

        Purchased from a Romeson Authorized Dealer

        Please contact the dealer and follow their return policies.