🔒 Privacy Policy

Welcome to ROMESON. Your trust is foundational to our partnership. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website [www.romeson.com] or make a purchase through it. It applies to all individuals who interact with us externally, including customers, website visitors, app users, and recipients of any ROMESON products or services.

Guided by our principle of “Performance Beyond Expectation,” we treat your data with the same precision and care that goes into our engineering. We are committed to collecting information transparently, safeguarding it securely, and using it responsibly—all to deliver the reliable, high-performance experience you expect from ROMESON. We do not and will not sell your personal data.

1. Information We Collect
When you visit our site, we automatically gather certain details about your device, including your web browser, IP address, time zone, and some of the cookies stored on your device. As you browse, we also collect information about the individual pages or products you view, the websites or search terms that referred you, and how you interact with the site. We refer to this automatically collected information as “Device Information.”

We collect Device Information using:

  • Cookies: Data files placed on your device, often containing an anonymous unique identifier.

  • Log Files: Records of actions on the site, collecting your IP address, browser type, internet service provider, referring/exit pages, and timestamps.

  • Web Beacons, Tags, and Pixels: Electronic files that record how you browse the site.

Additionally, when you make or attempt to make a purchase through the site, we collect certain information from you, including your name, billing and shipping address, payment details (such as credit card numbers), email address, and phone number. We refer to this as “Order Information.”

When we say “Personal Information” in this Privacy Policy, we mean both Device Information and Order Information.

2. How We Use Your Personal Information
We use Order Information primarily to fulfill orders placed through the site—including processing payment, arranging shipping, and providing invoices and confirmations. Additionally, we use Order Information to:

  • Communicate with you;

  • Screen orders for potential risk or fraud;

  • Provide information or advertising related to our products or services, consistent with preferences you have shared with us.

We use Device Information to help screen for risk and fraud (especially via IP address) and, more generally, to improve and optimize our site—for example, by generating analytics about how customers browse and interact with the site, and to measure the success of our marketing campaigns. All usage aligns with our commitment to deliver “Performance Beyond Expectation”—for example, by enabling firmware updates, personalized performance insights, proactive maintenance alerts, and integrated ecosystem recommendations.

3. Sharing Your Personal Information
We share your Personal Information with third parties only as necessary to support the uses described above. For example, we use Shopify to power our online store—you can read more about how Shopify uses your Personal Information [here]. We also use Google Analytics to understand how customers use our site—read more about Google’s use of your Personal Information [here]. You can also opt out of Google Analytics [here].

We share data only with trusted service partners under strict agreements that protect your information. Additionally, we may share Personal Information to comply with applicable laws, respond to lawful requests such as subpoenas or search warrants, or otherwise protect our rights.

4. Behavioral Advertising
As described above, we may use your Personal Information to provide targeted advertisements or marketing communications we believe may interest you. We respect your choice and control. You can opt out of certain targeted advertising via:

  • [Facebook Ad Preferences]

  • [Google Ad Settings]

5. Your Data Rights
We respect your control over your personal data. You may access, manage, and adjust data-sharing preferences through your ROMESON account at any time.

If you are a European resident, you have the right to access, correct, update, or request deletion of your Personal Information held by us. To exercise these rights, contact us using the details below.

Additionally, if you are a European resident, note that we process your information to fulfill contracts we might have with you (e.g., for an order) or to pursue legitimate business interests listed above. Your information may be transferred outside Europe, including to the United States.

6. Data Retention
When you place an order through the site, we retain your Order Information for our records unless you ask us to delete it.

7. Our Security Commitment
We implement industry-standard encryption and continually evaluate our security practices—applying the same rigorous engineering discipline we devote to our products—to protect your personal information against unauthorized access, use, or disclosure.

8. Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices, operations, or for legal or regulatory reasons. Significant changes will be communicated via notice on our website.

9. Contact Us
For more information about our privacy practices, if you have questions, or wish to file a complaint, please contact us by email at [privacy@romeson.com] or by mail at:

[Insert ROMESON Company Address]